Customer service staff
japanese trading company
Hoan kiem-hanoi
Job overview:
• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Key responsibilities:
• To coordinate with sales team, internal teams, suppliers to ensure the service quality and customers’ requirements are met.
• To handle customer complaints according to the Company procedures and service standards.
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
II. REQUIREMENTS
· Bachelor’s degree related economics
· 1-2 years related experience
· Knowledge of import-export and logistics in automotive field is preferable.
· Strong written, verbal skills in English
· Microsoft Office and SAP skill
· Excellent customer service skills.
III. benefits
· 13th payment and attractive incentive
· Social insurance and personal income tax for staff
· Healthcare insurance
· Business travel expense
· Company trip
· Working time: Mon-Fri