Customer Service (Logistic)

 

Customer service staff

japanese trading company

Hoan kiem-hanoi

I.                    Job description

Job overview:

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

Key responsibilities:
• To coordinate with sales team, internal teams, suppliers to ensure the service quality and customers’ requirements are met.
• To handle customer complaints according to the Company procedures and service standards.
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.

II.                  REQUIREMENTS

·         Bachelor’s degree related economics

·         1-2 years related experience

·         Knowledge of import-export and logistics in automotive field is preferable.

·         Strong written, verbal skills in English

·         Microsoft Office and SAP skill

·         Excellent customer service skills.

III.                benefits

·         13th payment and attractive incentive

·         Social insurance and personal income tax for staff

·         Healthcare insurance

·         Business travel expense

·         Company trip

·         Working time: Mon-Fri

 Please send your CV (word file) to email: thuylinh.nguyen@jac-recruitment.com