Fraud Authorization Manager

Company and Job Overview
JAC’s client is a leading bank in Asia, looking for a Fraud Authorization Manager position.
Location: Ho Chi Minh City

Job Responsibilities
•    Support Line Manager on overseeing and coordinating the daily operations to ensure productivity, quality, and efficiency in alignment with the organization objective.
•    Handling Authorization & Fraud Transaction Monitoring tasks & projects.
•    Daily reviewing reports i.e. Audit Trail Report.
•    Provide feedback & corrective actions on card usage / issue referred by Contact Centre, branches and other teams via email.
•    Alert lapses, to ensure all alerts are attended by fraud analysts within SLA.
•    To ensure all complaints to analysts are reviewed and signed off promptly.
•    Call Performance Review - recording review
•    To ensure call review monitoring to be completed within the timeframe.
•    New staff training / brainstorming.
•    Contribute to developing a competent team to manage the daily operations.
•    Ensure that the operations function effectively in compliance with the bank policies and procedures, local regulatory requirements, Visa and MasterCard operating regulations and guidelines.
•    Consistently monitoring and reviewing daily Authorization Alerts checking tasks.
•    Identifying any lapses & taking corrective actions.
•    Provide support and guidance on Cardlink system issues, card usage solutions, card acceptance processes and hotel pre-auth transactions related issues.
•    Attending to customers’ complaints raised by Contact Centre and Card Payment Services for Issuing.
•    In charge of BCP exercises and BCP & KRCSA reporting, all kinds of r.
•    Update duty roster and claims.
•    Ad-hoc tasks assigned by Line Manager.
Job Requirements
•    Bachelor’s Degree in Finance/ Banking or relevant.
•    Ability to read, write and speak English fluently is mandatory. Good communication skills.
•    Must be open availability as required to adapt 24X7 operation.
•    Able to work with minimum supervision. Ability to multi-task and prioritize work.
•    Strong analytical and problem-solving skills.
•    Strong background in Card Authorization and Fraud Card Transaction Detection, Associations (Visa, Master), card operations, banking operations, etc.


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