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Company and Job Overview
JAC’s client is a leading bank in Asia, looking for a Fraud Authorization Manager position.
Location: Ho Chi Minh City
Job Responsibilities
Support Line Manager on overseeing and coordinating the daily operations to ensure productivity, quality, and efficiency in alignment with the organization objective.
Handling Authorization & Fraud Transaction Monitoring tasks & projects.
Daily reviewing reports i.e. Audit Trail Report.
Provide feedback & corrective actions on card usage / issue referred by Contact Centre, branches and other teams via email.
Alert lapses, to ensure all alerts are attended by fraud analysts within SLA.
To ensure all complaints to analysts are reviewed and signed off promptly.
Call Performance Review - recording review
To ensure call review monitoring to be completed within the timeframe.
New staff training / brainstorming.
Contribute to developing a competent team to manage the daily operations.
Ensure that the operations function effectively in compliance with the bank policies and procedures, local regulatory requirements, Visa and MasterCard operating regulations and guidelines.
Consistently monitoring and reviewing daily Authorization Alerts checking tasks.
Identifying any lapses & taking corrective actions.
Provide support and guidance on Cardlink system issues, card usage solutions, card acceptance processes and hotel pre-auth transactions related issues.
Attending to customers’ complaints raised by Contact Centre and Card Payment Services for Issuing.
In charge of BCP exercises and BCP & KRCSA reporting, all kinds of r.
Update duty roster and claims.
Ad-hoc tasks assigned by Line Manager.
Job Requirements
Bachelor’s Degree in Finance/ Banking or relevant.
Ability to read, write and speak English fluently is mandatory. Good communication skills.
Must be open availability as required to adapt 24X7 operation.
Able to work with minimum supervision. Ability to multi-task and prioritize work.
Strong analytical and problem-solving skills.
Strong background in Card Authorization and Fraud Card Transaction Detection, Associations (Visa, Master), card operations, banking operations, etc.
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