Connecting...

Fraud Authorization Manager

役職名: Fraud Authorization Manager
勤務地:
職種: 金融/保険
給与: VND 700,000,000 - 845,000,000 (Annual)
求人番号: PR/094836
求人情報掲載日: 2025/05/15 11:58
勤務形態: オフィス勤務

Company and Job Overview 
JAC’s client is a leading bank in Asia, looking for a Fraud Authorization Manager position. 
Location: Ho Chi Minh City 

 

Job Responsibilities 

  • Support Line Manager on overseeing and coordinating the daily operations to ensure productivity, quality, and efficiency in alignment with the organization objective. 

  • Handling Authorization & Fraud Transaction Monitoring tasks & projects. 

  • Daily reviewing reports i.e. Audit Trail Report. 

  • Provide feedback & corrective actions on card usage / issue referred by Contact Centre, branches and other teams via email. 

  • Alert lapses, to ensure all alerts are attended by fraud analysts within SLA. 

  • To ensure all complaints to analysts are reviewed and signed off promptly. 

  • Call Performance Review - recording review 

  • To ensure call review monitoring to be completed within the timeframe. 

  • New staff training / brainstorming. 

  • Contribute to developing a competent team to manage the daily operations. 

  • Ensure that the operations function effectively in compliance with the bank policies and procedures, local regulatory requirements, Visa and MasterCard operating regulations and guidelines. 

  • Consistently monitoring and reviewing daily Authorization Alerts checking tasks. 

  • Identifying any lapses & taking corrective actions. 

  • Provide support and guidance on Cardlink system issues, card usage solutions, card acceptance processes and hotel pre-auth transactions related issues. 

  • Attending to customers’ complaints raised by Contact Centre and Card Payment Services for Issuing. 

  • In charge of BCP exercises and BCP & KRCSA reporting, all kinds of r. 

  • Update duty roster and claims. 

  • Ad-hoc tasks assigned by Line Manager. 

Job Requirements 

  • Bachelor’s Degree in Finance/ Banking or relevant. 

  • Ability to read, write and speak English fluently is mandatory. Good communication skills. 

  • Must be open availability as required to adapt 24X7 operation. 

  • Able to work with minimum supervision. Ability to multi-task and prioritize work. 

  • Strong analytical and problem-solving skills. 

  • Strong background in Card Authorization and Fraud Card Transaction Detection, Associations (Visa, Master), card operations, banking operations, etc. 

 

 

#LI-JACVN