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Company and Job Overview
JAC’s client is a leading commercial bank in Vietnam seeking a Senior Relationship Manager Location: Ho Chi Minh City
Job Responsibilities
Develop and maintain strong, sustainable relationships with customers.
Build, manage, and strengthen long-term relationships with customers in the assigned portfolio to gain deep customer insights, identify business opportunities and risks across their value chains, and enhance overall customer value.
Act as a trusted advisor by proposing tailored financial solutions, serving as the primary funding arranger, and positioning the bank as the main transaction bank for customers and their related value chains.
Collaborate closely with Product Divisions, RBG Division, and Support Functions to capitalize on business opportunities while effectively managing risks for assigned customers.
Enhance customer understanding to deliver effective and customized solutions.
Coordinate with the Economic Sector to define and implement Customer Value Propositions (CVP).
Develop Account Customer Plans (ACP), action plans, and execute customer consultation strategies.
Manage customers effectively on a portfolio basis.
Manage, expand, and optimize relationships within the assigned customer portfolio, primarily customers with diverse financial needs, ensuring achievement of targeted Total Operating Income (TOI) while maintaining strong asset quality.
Prepare, submit, and present credit proposals to the Credit Committee for approval, where applicable.
Conduct regular portfolio reviews to identify early warning signals and potential risks; work with line managers and relevant stakeholders to develop and implement appropriate risk mitigation plans.
Coordinate with relevant divisional departments to support inspections, audits, and control activities as required.
Proactively contribute ideas and recommendations related to business development and risk management, and collaborate with relevant departments to execute these initiatives.
Maintain and strengthen relationships with customer stakeholders at leadership, management, and operational levels.
Participate in divisional and bank-wide projects and initiatives as assigned by management.
Implement the unit’s Business Continuity Plan (BCP) in accordance with the bank’s regulations.
Ensure full compliance with internal policies, procedures, guidelines, and applicable laws.
Participate in training and capacity-building programs and develop a personal career development roadmap.
Understand and consistently apply the bank’s corporate values, culture, and behavioral standards.
Perform other duties as assigned by management.
Job Requirements
Minimum 12 years of experience in the finance and banking sector, including at least 10 years in management roles.
Strong and comprehensive understanding of banking regulations, corporate legal frameworks, internal policies, procedures, and corporate banking products.
In-depth knowledge of market dynamics, corporate client operations, and key industries and sectors supported by the Corporate Banking Division.
Fluent English proficiency, with a TOEIC score of 650 or above or an equivalent qualification.
Bachelor’s degree in Banking, Finance, or a related economics discipline.
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