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Operational Excellence Manager

Job title: Operational Excellence Manager
Location:
Specialisation: Banking & Financial Services / Insurance
Salary: VND 700,000,000 - 845,000,000 (Annual)
Reference: PR/094833
Job published: May 15, 2025 11:50
Work Arrangement: Onsite

Company and Job Overview 
JAC’s client is a leading bank in Asia, looking for an Operational Excellence Manager position. 
Location: Ho Chi Minh City 

 

Job Responsibilities 

  • Lead the Retail Operations digitization strategy and execution in country while collaborating with Group. 

  • Play an SME role across OCs to drive Retail Ops transformation initiatives. 

  • Monitor efficiency and drive productivity saves and re-engineering within the operations units and track actions through to resolution. 

  • Manage and coordinate activities with stakeholders in all aspects of Retail Operations Undertake ad hoc projects as requested. Manage critical transformational projects. 

  • Ensure all actions are executed in accordance with bank policies and procedures, comply with statutory regulations and laws and ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards. 

Job Requirements 

  • Bachelor's Degree in Banking & Financial industry. 

  • 6+ years in the operations industry with a deep understanding of the operations controls as well as exposure to current financial technology at execution level. 

  • Strong communication skills in English and Vietnamese. 

  • A natural leader: someone who can partner with cross-franchise teams and external partners to lead a high performing team. 

  • Creativity, initiative, and drive: an advocate for innovative thinking, cultural development, with a results mindset. 

  • Ability to influence others and obtain buy-in for projects. 

  • Ability to think independently, analytically, and logically. 

  • Ability to effectively communicate with own team, internal stakeholders, suppliers, and key stakeholders to deliver high quality business outcomes. 

  • Ability to adapt to change in a fast-paced environment. 

  • Passionate about continuous learning and digital innovation. 

 

 

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