Operational Excellence Manager

Company and Job Overview
JAC’s client is a leading bank in Asia, looking for an Operational Excellence Manager position.
Location: Ho Chi Minh City

Job Responsibilities
•    Lead the Retail Operations digitization strategy and execution in country while collaborating with Group.
•    Play an SME role across OCs to drive Retail Ops transformation initiatives.
•    Monitor efficiency and drive productivity saves and re-engineering within the operations units and track actions through to resolution.
•    Manage and coordinate activities with stakeholders in all aspects of Retail Operations Undertake ad hoc projects as requested. Manage critical transformational projects.
•    Ensure all actions are executed in accordance with bank policies and procedures, comply with statutory regulations and laws and ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards.
Job Requirements
•    Bachelor's Degree in Banking & Financial industry.
•    6+ years in the operations industry with a deep understanding of the operations controls as well as exposure to current financial technology at execution level.
•    Strong communication skills in English and Vietnamese.
•    A natural leader: someone who can partner with cross-franchise teams and external partners to lead a high performing team.
•    Creativity, initiative, and drive: an advocate for innovative thinking, cultural development, with a results mindset.
•    Ability to influence others and obtain buy-in for projects.
•    Ability to think independently, analytically, and logically.
•    Ability to effectively communicate with own team, internal stakeholders, suppliers, and key stakeholders to deliver high quality business outcomes.
•    Ability to adapt to change in a fast-paced environment.
•    Passionate about continuous learning and digital innovation.


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