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Company and Job Overview
JAC’s client is a leading local bank, looking for a Personal Banking Director (Giám đốc Khách hàng Cá nhân) position.
Location: Ho Chi Minh City, Mekong Delta
Job Responsibilities
Develop, implement, and monitor business plans/activities in the retail banking non-lending services segment.
Evaluate and measure the effectiveness of business/service activities within the segment.
Proactively coordinate with relevant stakeholders to promptly resolve operational and customer service issues.
Ensure the department consistently meets assigned KPIs.
Manage the department's operating budget within the approved limits.
Develop and manage relationships with customers and other partners.
Attract, onboard, and retain talent that aligns with the organization's culture.
Motivate and recognize team members' contributions to achieve common goals.
Train, coach, and supervise staff to ensure compliance with the bank’s service quality standards.
Propose ideas and participate in improving processes/products/services, and in planning policies/strategies related to the individual customer segment.
Ensure departmental activities comply with laws, internal policies, regulations, procedures, guidelines, and service quality commitments.
Be responsible for managing debt quality and the debt portfolio at the unit (including but not limited to: debt restructuring, rescheduling).
Job Requirements
Bachelor’s degree or higher in Economics, Finance, Banking, International Trade, or related fields.
Minimum 6 years of experience in banking, including at least 3 years in a managerial position (e.g., Head of Personal/Corporate Banking Department or equivalent).
Strong knowledge of banking products and services.
Good understanding of customer behavior in the banking sector.
Familiarity with the local economic, social, and demographic landscape.
Proven leadership and people management skills.
Strong organizational, team management, and execution abilities.
Discipline, integrity, proactiveness, and agility in managing work.
Proficiency in office applications and banking/financial software.
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