Customer service (Chinese speaking)

COMPANY OVERVIEW
A foreign insurance company
JOB RESPONSIBILITIES

1. Customer Service:

• Reviewing renewal lists to ensure reminders are sent to clients.
• Providing renewal and new quotation options to clients.
• Coordinating with the business team to facilitate policy issuance, endorsements, issue Chinese policies and sending them to customers.
• Prospecting for new clients, conducting sales, and maintaining customer relationships.
• Conducting other insurance seminars for both current and potential clients to explain policy coverage and claims procedures.
• Organizing and managing paper and email files in compliance with marketing processes.
• Acting as an intermediary and coordinating efforts across departments/divisions on behalf of Line Manager.
• Organizing risk management seminars for customers.
• Conducting risk surveys to prepare quotations.
   

2. Premium Management:

• Updating outstanding premium statuses and collecting overdue premiums promptly.

3. Business Administration:

• Reporting any problems to direct manager.
• Preparing monthly and quarterly reports, including expense analysis.

4. Collaboration with Other Departments:

• Collaborating with the Claims Division for smooth claim settlements and follow-ups.
• Coordinating with the Underwriting Division for quotations and coverage.
• Assisting Loss Control Engineers in conducting risk surveys at client sites.
• Coordinating with the Business Division for operational matters.
• Collaborating with related divisions and departments for company-organized events.
   

5. Additional Responsibilities:

• Staying updated on market trends affecting company business.
• Assisting the Line Manager with reports, administrative tasks, and translations.
• Handling other office tasks as assigned by line management and the company.

JOB REQUIREMENTS

• Completion of university or college degree.
• Proficiency in Mandarin.
• Proficiency in English.
• Possesses a strong marketing acumen.
• Capable of comprehending operational processes and diagrams with clarity.
• Extensive knowledge of insurance products and effective client communication.
• Maintains professionalism for high-quality service.
• Minimum 2 years of sales or marketing experience required.
• Candidates with marketing and sales background/experience preferred.
• Fresh candidates may also be considered.

JOB BENEFITS

• Competitive compensation package, including salary, bonuses, and various allowances.
• Comprehensive healthcare coverage for employees and eligible family members.
• Sponsored training opportunities and professional development programs.
• Generous annual leave and health check-ups.
• Ethical and international work environment.
• Team-building events and communication from top management.
• Employee engagement through Trade Union activities.

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.
 
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