Sales Support Specialist

Report to: General Director

Location: Hanoi

Reason for Opening: Replacement

Key Responsibilities

• Serve as the primary point of contact for all distributor-related business 

  activities across Vietnam.

• Build and maintain relationships with both existing and newly appointed 

  distributors, as well as current and prospective customers (including key 

  decision-makers and influencers).

• Schedule and conduct regular meetings with distributors and customers to 

  foster strong partnerships and promote ARKRAY’s laboratory products.

• Assist in the development, renewal, and negotiation of distribution contracts 

  and agreements.

• Monitor tender announcements, analyze technical and commercial 

  requirements, and support the development of competitive tender strategies.

• Collaborate with the team to tailor tender strategies to specific opportunities.

• Support negotiations for product placement conditions, including pricing, 

  quantities, and payment terms.

• Attend and co-organize exhibitions, conferences, and customer meetings.

• Identify and evaluate new business opportunities.

• Perform other duties as assigned or accepted beyond the outlined 

  responsibilities.

Required Qualifications

• Bachelor’s degree or higher.

• Minimum 2 years of experience in distributor support and/or tender support within the clinical diagnostics market.

• Business-level proficiency in English (listening, speaking, reading, and writing).

Preferred Qualifications

• Sales or marketing experience in the IVD (In Vitro Diagnostics) field.

• Degree in biotechnology, life sciences, or a related discipline.

• Experience in hospital or clinical laboratory markets with proven success.

• Japanese language skills are a plus.

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