IT Service Engineer

Location

Hanoi

Company Overview:

A leading global technology firm is expanding its healthcare IT footprint in Vietnam, focusing on advanced medical imaging and diagnostic solutions.

Job Responsibilities:

Conduct software updates and troubleshoot issues related to PACS and IT workstations.
Perform site assessments and ensure compatibility with third-party systems.
Provide regular progress updates and technical reports to management.

Assist in organizing and executing product demonstrations at seminars, workshops, and exhibitions.
Prepare demo units and promotional materials.

Deliver product training and technical documentation to partners.
Support solution design based on customer workflows and requirements.
Assist in creating technical specifications and competitive product presentations.

Guide partners through system deployment and integration with hospital IT infrastructure.
Provide hands-on training and ongoing technical support.
Monitor project progress and share updates with internal teams.

Gather insights from partners and clients to identify product improvement opportunities.
Investigate market trends and propose technical solutions.

Job Requirements:

Minimum 3 years of experience in healthcare IT, especially with RIS-PACS systems.
Solid understanding of DICOM, HL7, and medical imaging workflows.
Proficient in server hardware, storage systems (NAS/SAN), RAID, and virtualization (VMware/Hyper-V).
Strong networking knowledge: TCP/IP, VLAN, firewalls, routing, and domain management.
Effective communicator in English and Vietnamese
Skilled in Microsoft Office tools (Word, Excel, PowerPoint).
Strong problem-solving mindset and customer-oriented approach.

Benefits:

Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

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IT Service Engineer