Customer Service Officer - Chinese speaking (Open to Freshers)

COMPANY OVERVIEW
A foreign non-life insurance company.
JOB RESPONSIBILITIES
Customer Service:

• Reviewing renewal lists to ensure reminders are sent to clients.
• Providing renewal and new quotation options to clients.
• Coordinating with the business team to facilitate policy issuance, endorsements, issue Chinese policies and sending them to customers.
• Prospecting for new clients, conducting sales, and maintaining customer relationships.
• Conducting other insurance seminars for both current and potential clients to explain policy coverage and claims procedures.
• Organizing and managing paper and email files in compliance with marketing processes.
• Acting as an intermediary and coordinating efforts across departments/divisions on behalf of Line Manager.
• Organizing risk management seminars for customers.
• Conducting risk surveys to prepare quotations.

Premium Management:

• Updating outstanding premium statuses and collecting overdue premiums promptly.

Business Administration:

• Reporting any problems to direct manager.
• Preparing monthly and quarterly reports, including expense analysis.

Collaboration with Other Departments: 

•  Collaborating with the Claims Division for smooth claim settlements and follow-ups.

• Coordinating with the Underwriting Division for quotations and coverage.
• Assisting Loss Control Engineers in conducting risk surveys at client sites.
• Coordinating with the Business Division for operational matters.
• Collaborating with related divisions and departments for company-organized events

Additional responsibilities:

• Staying updated on market trends affecting company business.
• Assisting the Line Manager with reports, administrative tasks, and translations.
• Handling other office tasks as assigned by line management and the company.

JOB REQUIREMENTS

• University or College degree.
• Proficiency in Mandarin and English.
• Capable of comprehending operational processes and diagrams with clarity.
• Extensive knowledge of insurance products and effective client communication.
• Maintains professionalism for high-quality service
• Minimum 02 years of sales or marketing experience required but Fresh candidates may also be considered.
• Candidates with marketing and sales background/experience preferred.

LOCATION: Thu Duc City

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.

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