Customer Service Engineer – Team leader

COMPANY OVERVIEW
A multinational technology conglomerate renowned for its printing and document management solutions.
JOB RESPONSIBILITIES                                                                

• Leading and supervising, assign and allocate jobs for the team of customer service.
• To perform aftersales service of hardware/software installation, commissioning, on-site training
• Coaching team member on technical skills
• Provide on-site training to customers, or internal customers as a specific technical product champion.
• Maintain levels of performance consistent with Key Performance Indicators
• Establish and maintain high customer relations to ensure customer satisfaction.
• Maximize customer operational performance by providing help desk resources and advice, resolving problems.
• Accomplishes information systems and organization mission by completing related results as needed.
• Learning about products and services and keeping up to date with changes.
• Report to Service Manager for all technical activities
• Other technical-related activities.                    

JOB REQUIREMENTS

• At least 3 years’ experience in copier/ printer / printing industry or relevant Diploma/Degree in Electrical/Electronics/Mechanical/Automation Engineering
• Experience in both hardware and software services delivery, maintenance, and consultant
• Experience in industrial laser printing is the plus.
• Customer centric, wining spirit mindset
• Competent in computer and some common office application software.
• Good understanding and know-how on computer networking, server, database  
• Strong presentation analytical mind and problem-solving skills, results & quality oriented
• Work independent and teamwork, willing to travel extensively for business.
• Possess strong team dynamics and interested in customer care, Dynamic, Persuasive, Resilience, Driven and willing to take on new challenges.
• Able to communicate in English for basis communications (equivalent B degree)                                                                      

BENEFITS

• Work in an international, dynamic and professional environment.
• Oversea training on technical skills with international standards
• Attractive salary, commission, performance bonus, allowance package
• Insurance as Vietnam’s labor code & extra accident/medical insurance
• 13th month salary, annual salary review
• Benefit in kind, company trip
• Opportunity for promotion

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.
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