Global Mobility Services - Consultant/Supervisor

Company and Job Overview
JAC’s client, a leading global mobility services firm, is seeking to fill multiple positions, including Consultant, Senior Consultant and Supervisor roles.
Location: Ho Chi Minh City
    
Job Responsibilities
As a Consultant/Senior Consultant/Supervisor, you will be part of a high-performing immigration team, supporting visa coordination and immigration strategy across the Asia Pacific region. You’ll begin with a focus on Vietnam and expand your expertise over time. The role involves client advisory, case management, vendor coordination, and administrative support.
Client Service & Casework

• Coordinate immigration services for clients across various industries.
• Serve as the primary contact for standard immigration queries and routine case-related inquiries.
• Manage non-VIP cases for low-sensitivity clients and lead “High-Touch Calls” under supervision.
• Collaborate with assignees, client contacts, and external counsel to ensure complete and accurate documentation.
• Identify complex cases and escalate to senior team members or managers.
• Support sub-teams for key clients, assisting with casework, reporting, and quality control.
• Provide coverage for team members during absences and support VIP cases when needed.

Technical Knowledge

• Develop working knowledge of immigration laws and processes through research and collaboration.
• Monitor legislative trends and contribute insights during team discussions.
• Advise on common scenarios such as business visits and visa-exempt activities.
• Assist in preparing country-specific process guides and checklists.
• Participate in team projects and share learnings to enhance team capabilities.
   

Vendor Management

• Build strong relationships with external counsel and ensure adherence to client protocols and SLAs.
• Verify advice from vendors using internal and external resources.
• Escalate performance issues to senior team members or managers.
• Participate in vendor reviews and ensure timely, quality service delivery.

Administrative & Billing

• Use internal systems to manage case priorities and maintain healthy case status.
• Coordinate with administrative teams for case updates and document uploads.
• Ensure billing accuracy, manage POs and PINs, and support monthly billing cycles.
• Monitor expiry reports and initiate renewals or cancellations promptly.
• Quote fees for out-of-scope services using appropriate schedules or senior guidance.

Job Requirements

• Diploma or degree in any discipline; legal background is a plus.
• Consultant: 2–4 years of work experience; Senior Consultant/Supervisor: more than 4 years of work experience; preferably in immigration.
• Detail-oriented, reliable, and client-focused with strong analytical skills.
• Capable of managing multiple tasks and meeting deadlines.
• Strong communication and research skills.
• Demonstrates emotional intelligence, initiative, and problem-solving ability.
• Collaborative team player with professionalism and efficiency.
• Takes ownership of tasks and seeks guidance for complex matters.

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