Field Service Engineer

Duties and Responsibilities 

● Instruct/Guide the distributors on how to install/repair/perform maintenance on our instruments. ● Accompany the distributors on their demos at existing/potential customers sites and promote our company/brand. 

● Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness. 

● Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals. ● Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. 

● Act as a trusted advisor to the company's customers by understanding customer needs and providing appropriate solutions. 

● Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements. 

● Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises. 

● Maintain Device History Records and monitor modification and software upgrade status. 

● Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution. 

● Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins. 

Qualifications 

● Degree in Engineering or related fields. 

● 3+ years' experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting. 

● English business level speaker. 

● This position will routinely require extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer needs. 

● Able to lift and carry equipment up to 50 kg.