IT Helpdesk Engineers

Job title: IT Helpdesk Engineers
Contract type: Permanent
Location: Vietnam (Ho Chi Minh City)
Salary: Attractive
Start date: 04 May 2021
Job Reference: 03746
Contact details: Dieu.Chau
Contact email:
Contact-phone: +84 28 3821 7730
Job published: 2 days ago

JAC is opening for an interesting position IT Helpdesk Engineers (Technology Solutions and Services)

The client is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide foot print in Asia that helps businesses bring about positive transformations to their businesses through the intelligent applications of innovative solutions and pertinent services.

The position is open an opportunity to work across borders and also a chance to practices in large scale support. You will be a person who helps the firms to troubleshoot and oversee the issues. Thus, flexible working and stay calm is very important. Indeed, this is the first position in Vietnam, which means you will work with other teams. So let’s get ready and fight!

Location: Remote

Career path: IT Network Engineer


  • Perform Desktops, printing and peripherals support
  • 1st/2nd level support and resolution, whether on-site or from the office, to technical issues involving desktop clients, standard and client applications, and hardware issues
  • Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones,
  • Manage Windows XP, Windows Vista, Windows 7, MS Office Applications, network connectivity, printer mapping and etc.
  • Manage email messaging configurations and troubleshooting issues for Outlook
  • Manage desktop hardware troubleshooting and diagnosis
  • Ad hoc duties as assigned


  • Minimum Bachelor of Science in Information System/Computer Science or its equivalent
  • At least 3 years of relevant desktop experience are preferred 
  • Strong knowledge of LAN/WAN technologies such as TCP/IP networking
  • Knowledge with Windows operating systems (Windows XP, Windows Vista, Windows)
  • Excellent interpersonal and communication skills 

Apply online or contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.