[HCM/Global Company] Metal Cutting Tool - Customer Service Representative

COMPANY OVERVIEW

• Our client is a global manufacturer and supplier of tools to the metal-cutting industry

JOB RESPONSIBILITIES

• Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
• Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
• Quote all established standard or contract pricing and modified tools.
• Provide basic technical support and recommend products for customer applications.
• Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.
• Meet established departmental KPI’s
• Support AR by investigating disputed payments and process credit memos as needed.
• Resolve quote or purchase order discrepancies for all customer orders.
• Process routine returns, quality returns and annual stock returns.
• Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.
• Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
• Maintain departmental processes in accordance with other affected facilities and department
• Attend in-house and/or outside training classes to enhance and upgrade skills as required.
• Perform other duties as assigned

JOB REQUIREMENTS

• Experience in cultivating relationships with distributors
• Experience in Metal Cutting Tools is preferable but not a must
• 3-5 years of experience in Customer Service 
• SAP experience is a plus

BENEFITS

• Will discuss this more in detail

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
 
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