JOB RESPONSIBILITIES
Manage Availability
JOB REQUIREMENTS
#LI-JACVN
#cityhanoi
Manage Availability
- Ensure infrastructure services meet committed availability standards and resolve related incidents.
- Assess the impact of new change requests on availability.
- Maintain service quality for services and enhance infrastructure stability and availability.
- Collaborate with other departments.
- Monitor infrastructure service availability, compare it to targets, and address issues.
- Perform periodic infrastructure checks and managing supplier relationships.
- Implement and manage technology solutions for infrastructure.
- Keep ongoing operational plans for infrastructure services and upgrade or refine equipment as needed.
- Maintain a daily operational checklist and report daily work outcomes and quality.
- Ensure consistency in asset naming conventions.
- Validate that system information is aligned with changing requirements.
- Maintain accurate records of assets, including various details like equipment and IP addresses, as well as relevant contractual and warranty information.
- Manage system profiles and related operational procedures according to standard practices.
- Ensure the appropriate allocation of resources for the service system.
- Promote awareness among IT managers regarding resource utilization and its growth patterns.
- Provide resource requisitions for newly introduced or updated IT services.
- Maintain an overall report that focuses on the productivity of IT infrastructure and its evolving trends.
- Ensure rigorous productivity assessments are carried out prior to service deployment.
- Actively work on improving the efficiency of IT resource utilization.
- Establish and maintain a resource utilization plan.
- Resolve incidents and issues associated with productivity promptly.
- Evaluate the potential impact of change requests on productivity.
- Oversee resource utilization level.
- Provide timely evaluations of changes affecting infrastructure and services.
- Maintain communication with relevant stakeholders in case problems arise.
- Revise operational guidelines as needed.
- Vigilantly oversee the process of implementing changes.
- Ensure that change status is current.
- Assume the responsibility for standardizing server infrastructure design.
- Assume responsibility for equipment standards in each time frame.
- Oversee the standardization and periodic maintenance of operating system standards.
- Manage, maintain, and update the system.
- Ensure the backup of server configurations is maintained.
- Assume responsibility for the management and monitoring of both the infrastructure and all IT application systems.
- Ensure the oversight of all infrastructure and IT services.
- Manage the incident lifecycle for IT.
- Ensure that timely troubleshooting is conducted.
- Manage and uphold IT services.
- Collaborate with other departments to investigate, evaluate, troubleshoot, and devise corrective actions.
- Ensure that comprehensive analysis is conducted to pinpoint the root causes of unfavorable trends.
- Ensure that IT services adhere to committed SLAs.
- Examine and report on productivity trends and their repercussions resulting from IT issues.
- Analyze the compiled data.
- Proactively allocate resources to assist in daily operations and projects.
- Furnish the staffing requirements and an operational plan.
- Oversee and uphold the internal IT operation.
JOB REQUIREMENTS
- A Bachelor of Science in Computer Science or related field, or an equivalent work background.
- Preferably holds an MCSA certification or ACSP/ACTC certification.
- Profound expertise in Windows Server and Mac OS X Server products.
- In-depth knowledge of Exchange and SMTP.
- A comprehensive understanding of directory services, encompassing Active Directory and Open Directory.
- Expertise in operating systems such as Windows Server, AIX, Linux, VMware, and platform services.
- Proficiency in related areas such as networking, security, and databases.
- Mastery of server products.
- Familiarity with DC-DR infrastructure.
- Demonstrated leadership skills in managing highly technical teams.
- Excellent written communication skills, both in business and technical report writing.
- Proficiency in English.
- Vast experience in all facets of operating platform administration and leading vendor solutions, including infrastructure management.
- A wealth of experience in troubleshooting and resolving operational platform issues during regular operations.
- Comprehensive experience with operational platform portfolios.
#LI-JACVN
#cityhanoi