QA Manager

COMPANY OVERVIEW
JAC’s client is a new garments factory in Quang Ngai.

JOB RESPONSIBILITIES

• Develop and maintain a comprehensive quality management system to ensure compliance with industry standards, customer requirements and regulatory guidelines.
• Establish and implement quality control procedures, including inspection plans, sampling methods, and testing protocols.
• Regularly inspect raw materials, semi-finished products and finished toys to detect quality problems and non-conformities.
• Work with cross-functional teams (including design, production, and sales) to resolve quality issues, identify root causes, and implement corrective and preventive actions.
• Conduct internal audits to assess compliance with quality standards, identify areas for improvement, and provide process optimization recommendations.
• Manage customer feedback and complaints, investigate issues and implement corrective actions to ensure customer satisfaction.
• Analyze quality data and generate reports on key quality indicators, trends and performance indicators for management review.
• Provide employees with training and guidance on quality standards, procedures and best practices to promote a culture of quality awareness and continuous improvement.
• Stay abreast of industry trends, regulations, and advancements in quality management technology to ensure companies remain at the forefront of quality practices.
• Drive continuous improvement programs by identifying opportunities for process optimization, cost reduction and quality improvement.
   

JOB REQUIREMENTS

• Bachelor's degree in a related field such as Textile Engineering, Quality Management or a related discipline. A master's degree is an advantage.
• Extensive experience as a quality manager or similar in the plush toy or apparel industry.
• Familiarity with quality management principles, tools and methodologies such as ISO 9001 and Six Sigma.
• Familiarity with fabric properties, garment making techniques and industry-specific quality requirements.
• In-depth knowledge of quality assurance processes, inspection methods and statistical techniques for quality control.
• Extensive experience in implementing and maintaining a quality management system.
• Strong analytical and problem-solving skills with the ability to identify root causes, develop effective solutions and drive process improvements.
• Excellent communication and interpersonal skills to work with cross-functional teams, suppliers and customers.
• A detail-oriented mindset with a high degree of accuracy and a commitment to high-quality results.
• Ability to work independently, prioritize tasks and manage multiple projects simultaneously.
• Excellent written and oral Chinese or English skills are required; MS Office suite skills are required.
• Skilled use of quality management software and tools.