COMPANY OVERVIEW
JOB RESPONSIBILITIES
#LI-JACVN
#cityhcm
- Our client is a global manufacturer and supplier of tools to the metal cutting industry
JOB RESPONSIBILITIES
- Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
- Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
- Quote all established standard or contract pricing and modified tools.
- Provide basic technical support and recommend products for customer applications.
- Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.
- Meet established departmental KPI’s
- Support AR by investigating disputed payments and process credit memos as needed.
- Resolve quote or purchase order discrepancies for all customer orders.
- Process routine returns, quality returns and annual stock returns.
- Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.
- Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
- Maintain departmental processes in accordance with other affected facilities and department
- Attend in-house and/or outside training classes to enhance and upgrade skills as required.
- Perform other duties as assigned
- Experience in cultivating relationships with distributors
- Experience in Metal Cutting Tool is preferable but not a must
- 3-5 years of experience in Customer Service
- SAP experience is a plus
- Will discuss more in details
#LI-JACVN
#cityhcm