The System Engineer role, based at Phu My 3 Specialized Industrial Park, supports customers by planning, implementing, and maintaining reliable Information Technology (IT) infrastructure solutions. The position combines project coordination, equipment configuration, server room operations, troubleshooting, and on-site technical support to ensure stable infrastructure performance.
Responsibilities
Understand customer requirements and propose appropriate IT infrastructure solutions
Manage IT infrastructure projects from solution planning through implementation
Select suitable IT equipment based on proposed solutions, then install and configure the equipment on site
Provide regular maintenance, troubleshooting, and on-site technical support to ensure stable IT infrastructure operations
Respond to customer enquiries and resolve technical issues on site
Operate and manage the server room, including asset management and related operations
Requirements
Basic knowledge of IT infrastructure, including personal computers, systems, networks, and servers
At least 1 year of experience in a customer-facing role
Hands-on experience configuring personal computers, servers, routers, switches, firewalls, and Wi-Fi access points
Familiarity with Microsoft 365, Google Workspace, or similar cloud services
Good English communication skills
Team-oriented and flexible approach
Ability to comply with company security policies, internal rules, and operational standards
Familiarity with business etiquette in Japanese corporate environments is preferred
About the company
A global company provides telecommunications and IT solutions to businesses in Vietnam and international markets. Its services support customers’ infrastructure, network, and technology requirements.
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