Service engineer (Construction machinery)

Job title: Service engineer (Construction machinery)
Contract type: Permanent
Location: Vietnam (Hanoi)
Salary: Negotiable
Start date: 07 Jul 2020
Job Reference: 03544
Contact details: Nguyen Thuy Linh
Contact email:
Job published: about 1 month ago

[Ba Dinh-Hanoi] Japanese company

Service Engineer

Reporting to: General Manager


1. Responsibilities :

-       Support General Manager in delivering business strategies for operational efficiency and viability for the product and service support activities

-       Provide dealer with on-site field support and advice to diagnose and troubleshoot heavy equipment hydraulic, electrical, engine and transmission faults and repairs etc

-       Support dealer in new product assembly, providing equipment and parts training, reviewing and processing warranty claims, and assisting in spare parts recommendation and inspection

-       Coordinate with dealer to collect and analyze data for market surveys and research, business planning and marketing support activities

-       Identify opportunities for development on designated construction machinery products.

-       Handle and resolve customer’s concerns and enquiries relating to the equipment machinery products and service

-       Prepare and analyze monthly service reports on a timely and accurate basis



2. Requirements :

-       Diploma/Degree in Mechanical, Electrical or Mechatronic Engineering

-       Minimum 5 years of related working experience and knowledge in construction machineries industry preferred

-       Good command of English language, Japanese Speaking is an added advantage

-       Proficient in Microsoft office applications, such as MS Powerpoint, Excel and  Word

-       Excellent inter-personal, communication, presentation, problem solving and negotiation skills, able to engage with dealer in a professional and competent manner

-       Able to work independently and be self-motivated

-       A team player with positive attitude and strong customer orientation