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SERVICE ASSISTANT MANAGER

Job title: SERVICE ASSISTANT MANAGER
Contract type: Permanent
Location: Vietnam (Ho Chi Minh City)
Specialisation:
Salary: $1500/ month in gross
Start date: 22 Mar 2021
Job Reference: 04167
Contact details: Ha Thi My Thoa
Contact email: Thoa.Ha@jac-recruitment.com
Contact-phone: +84 28 3821 7730
Job published: 26 days ago

Our client, one of leadings in Automotive field is hiring service assistant manager with detail infor as below:

Responsibilities:

-          Manage Company Big Bike workshop

-     Manage the internal service process, service product line up, service charge, price lists proposal.

-    After sales promotion campaign development and monitoring.

-    After Sales staff management

-    Manage and control the internal incentive policy

-    Manage warranty claims, outstanding recall

-    Manage Pre-Delivery Inspections

-    Manage mobile workshop

-    Manage after sales trainings

-    Manage and update workshop equipment and tools

-    Ensure the workshop is always clean and presentable to customers

-    Manage the service performance report, KPI monitoring.

-    Manage customer database/ CRM.

-    Manage customer complains related to technical issues

-    Maintain high level of customer satisfaction

-    Cooperate with Marketing department for service product line up promoting.

-    Expand the relationship with riders communities by participating in tours, events for riders.

 

Requirements:

-  Graduated from university. Bachelor degree in related field.

-    Minimum 3 years big motorcycles technical experience.

-    Minimum 1 years experienced in management role.

-    Strong in planning, training and monitoring.

-    Solid relationship with rider community is a plus.

-    Fluent English.

-    Ability to effectively communicate with Vietnamese staffs.

-     A2 license. (prefered)

 

If you are seeking an opportunity and interesting in this chance, don't hesitate to apply and take it.