Technical Support

Job title: Technical Support
Contract type: Permanent
Location: Vietnam (Ho Chi Minh City)
Salary: Negotiable
Start date: 05 Nov 2020
Job Reference: 03860
Contact details: Dieu.Chau
Contact email:
Contact-phone: +84 28 3821 7730
Job published: 19 days ago

JAC is opening an interesting position in Ho Chi Minh city.

The company was established in 2008 and performing in IT outsourcing industry.


The company is a Digital Transformation and IT service firm with headquarter office in Vietnam. They have been successfully launched 2 others office in Japan and Singapore in order to maximize global clients.


They are ISO 27001 certified and Microsoft Gold Partner which is used to resolve business-as-usual and complex technology challenges during their digital journey.


The clients engage with to provide complete Software Outsourcing, Mobile application development, Telecom R&D, Payment and Financial Services Technology application development, Software testing and IT consulting services.


Domain knowledge:

·         Car and Automotive

·         E-Commerce and Entertainment

·         Telecom

·         Financial Services

·         Healthcare

·         Publishing and Media

·         Education

·         Oil & gas

·         Hospitality


Service offerings include:

·         Outsourced Product Development

·         Independent Software Testing

·         Mobile Application Development

·         Custom Application Development

·         Application Life-cycle Management, DevOps

·         Business Process Outsourcing (BPO)


Location: Ho Chi Minh city

Career Path: IT Helpdesk – Support US market

Report line: IT manager


Job Description:

·         Identifying hardware and software solutions

·         Troubleshooting technical issues

·         Diagnosing and repairing faults

·         Resolving network issues

·         Installing and configuring hardware and software

·         Speaking to customers to quickly get to the root of their problem

·         Providing timely and accurate customer feedback

Job Requirement:

·         Good English skills to support US clients

·         Good Computer knowledge & understanding of terms like: Web, desktop, mobile (android/iOS)

·         Experience in using Conference call applications like: Skype, Zoom, Teams is a plus

·         1-3 year(s) of other IT experience, knowledge and skills


Interview rounds: 2 rounds


Apply online or contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.