The Sales Staff role combines membership sales, front-desk support, and member engagement within a wellness and hospitality environment. The position welcomes members and guests, introduces membership options, follows up with prospective customers, and builds positive relationships through events and daily interactions.
Responsibilities
Welcome members and guests and create a warm and professional first impression
Introduce membership options and convert enquiries into tours, trials, and sign-ups
Follow up with prospective customers and identify opportunities for membership upgrades and additional sales
Respond to enquiries received through telephone, email, social media, and Zalo
Build positive relationships with members through regular events and day-to-day interactions
Requirements
Strong spoken and written communication skills in English and Vietnamese
Warm, outgoing, and people-oriented approach
Comfortable working towards sales targets and following up with prospective customers
Ability to learn booking and Customer Relationship Management (CRM) systems quickly
Reliable, organised, and professional, with the ability to manage multiple tasks
Previous experience in sales, front-desk operations, or customer service is preferred but not required
Experience in hospitality, fitness, retail, or customer service would be an advantage
About the company
A company in the wellness industry that provides fitness, movement, and recovery experiences within an integrated environment. The organisation brings together a range of wellbeing practices designed to support healthier and more balanced lifestyles.
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