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Regional Application Specialist

Job title: Regional Application Specialist
Contract type: Permanent
Location: Vietnam
Specialisation:
Salary: $0 - 50 k
Start date: 07 Sep 2020
Job Reference: 03708
Contact details: Thuy Bui Bich
Contact email: thuy.buibich@jac-recruitment.com
Contact-phone: +84 28 3821 7730
Job published: 29 days ago

 

The role of the Application Specialist,  is to consult, train and support the company's customers in the effective use of software and hardware including remote, on-site and classroom training, remote support and assistance in the development of training and application support materials.

 

Duties:

Training and Education

• Independently provide Applications training on Elekta’s Comprehensive Solutions both on-site and in Elekta premises.

• Accurately assess advanced training needs. Develop session goals and length of training with clients. Determine attendees for each planned session. Coordinate schedules cognizant of customer constraints. Deliver training as planned.

• Prepare for and deliver assigned courses as required for any in-house training (internal and external). Document continuing education credits following written procedures.

Support

• Support pre-sales support and post project application support in certain areas/countries based on the demand.

• Support the installed base remotely and onsite as required

General

• Liaise with other members of the Elekta team to address any existing Customer concerns promptly & effectively.

• Attend Conferences (as required), to maximize Users perceptions of long-term continuity and reliability of Elekta

• Maintain knowledge of current and past Elekta’s Comprehensive Solutions products

• Stay current on all new products.

• Submit timely and accurately; on sites reports, timesheets, expense reports, TLD badges

and other paperwork as assigned.

• Maintain all company-leased equipment, including company computer, parts, and tools.

• Perform other related duties as assigned or requested.

• Incorporates Elekta Values into all department functions and responsibilities.

• Adhere to all Elekta directives, policies and procedures.

• Assist Elekta sales staff and distributors with technical advice for existing and future sites.

 

Qualifications & Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The requirements listed below are representative of the knowledge, skill and/or ability required

• Tertiary Qualifications in Radiation Therapy / Medical Physics / related discipline(s)

• Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, WebEx

Skype for Business, and Salesforce

• Familiarity with curriculum development process and adult educational methodologies

• Working knowledge/understanding of all Elekta’s Comprehensive Solutions products and

proficiency in assigned product specialties

• Strong verbal and written communication skills

• Strong presentation skills (ability to communicate effectively to a group)

• Ability to effectively interact with customers (via phone and face-to-face)

• Demonstrated experience communicating with individuals at all levels of the organization

• Must be able to travel up to 50-75% of the time

 

BENEFITS:

·         Salary: Negotiable

·         Annual leave – 15 days per year

·         Group medical insurance – covering employee and including outpatient, inpatient and dental care

·         Group life insurance – covering employee and including Term Life and Personal Accident

·         Salary review is on annual basis

 

Please note that application is in English is preferred and should include:

- CV with your mobile phone number & email for contact

We’d like to thank all applicants for your interest, however only those candidates selected for interviews will be contacted.