[IT] Service Delivery Manager

Location

Hanoi, Vietnam

Company and Job Overview
A well-established global technology solutions provider delivering consulting, cloud, and managed services to multinational clients across various industries.

Job Responsibilities

• Act as the main liaison for clients, ensuring smooth service delivery and maintaining strong long-term partnerships.

• Identify client challenges and provide appropriate technical recommendations aligned with business goals.

• Coordinate and supervise infrastructure-related service operations and technical implementation activities.

• Monitor project timelines, progress, and performance, ensuring delivery meets agreed standards and expectations.

• Support issue resolution by working closely with internal technical teams to address incidents efficiently.

• Deliver product knowledge, training sessions, and documentation to customers when required.

• Continuously update understanding of technology offerings and propose improvements or new solutions.

Job Requirements

• Degree in IT, Computer Science, or a related discipline.

• Fluent in Japanese 

• Prior experience in service delivery, technical account management, or IT support environment.

• Strong communication skills with the ability to manage stakeholders effectively.

• Proven capability in problem-solving, critical thinking, and coordination across teams.

• Familiarity with project delivery processes; hands-on experience is advantageous.

• Additional certifications (networking, cloud platforms) and infrastructure knowledge are beneficial.