The Information Technology (IT) Service Desk Support role serves as the first point of contact for users requiring assistance with workplace technology. Based onsite in Hanoi, the position provides Level 1 support, manages user accounts and IT assets, and contributes to service improvements within a structured corporate environment.
Responsibilities
Provide Level 1 IT Service Desk support and serve as the first point of contact for users
Troubleshoot hardware, software, and workplace technology issues
Support desktops, laptops, printers, mobile devices, and Microsoft 365 applications
Manage user onboarding and offboarding, account administration, and IT assets
Maintain documentation and ticket records while ensuring compliance with IT policies
Contribute to service improvement initiatives and enhancements to the user experience
Requirements
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
At least 2 years of experience in IT support, helpdesk, end-user support, or endpoint support
Experience with Windows operating systems, desktop and laptop support, Microsoft 365, ticketing systems, and user account administration
Fluent English communication skills
Knowledge of ITIL and incident management will be an advantage
Benefits
13th-month salary
Performance bonus
Healthcare and accident insurance
Generous annual leave
Exposure to a structured corporate environment
About the company
An international company in the banking and financial services industry with operations in Vietnam and a global presence. The organisation provides corporate banking and financial services to local and multinational clients.
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