The General Manager/Operation Manager role leads multiple operational support functions for a technology company expanding its business in Vietnam. Based in Hanoi, the position combines operational leadership, business transition management, organisational development, and communication with the company’s headquarters in Japan.
Responsibilities
Lead and oversee multiple operational support functions, ensuring alignment with business objectives and organisational standards
Act as the primary communication bridge between the Vietnam team and headquarters in Japan, facilitating effective information exchange and reporting in Japanese
Translate strategic directions from senior management into actionable plans and ensure smooth implementation across teams
Coordinate and manage knowledge transfer projects from Japan, establishing efficient workflows and operational frameworks
Develop, optimise, and standardise internal procedures, documentation, and working guidelines to support sustainable operations
Monitor transition progress and ensure business continuity while reducing reliance on overseas stakeholders
Mentor and support managers and team leaders, strengthening leadership capabilities and organisational effectiveness
Resolve complex operational issues escalated by team leaders and provide appropriate guidance for decision-making
Foster employee engagement, team stability, and talent retention within the organisation
Initiate and implement process improvement activities that contribute to operational efficiency and business outcomes
Set departmental objectives, monitor key performance indicators (KPIs), and conduct performance evaluations for team members
Participate in recruitment activities and workforce planning initiatives
Ensure compliance with company policies and information security standards
Promote company values and integrate them into day-to-day operations
Requirements
Japanese proficiency at Japanese-Language Proficiency Test (JLPT) N1 level, with strong business communication and professional writing skills
Proven experience managing teams of approximately 20 employees or more
Demonstrated experience in process optimisation, operational restructuring, or business transition projects
Strong stakeholder management and cross-functional communication capabilities
Ability to lead organisational change and manage multiple priorities effectively
Self-driven mindset with a high level of accountability and ownership
Strong analytical and problem-solving skills
Interest in understanding organisational structures and contributing to long-term business growth
Experience in a Japanese corporate environment will be an advantage
Benefits
Attractive salary and comprehensive benefits package
Annual salary review and performance-based bonus scheme
13th-month salary and additional incentive opportunities
Premium healthcare and social insurance coverage
Health check-up programmes and employee wellness initiatives
Access to professional development, training, and leadership growth opportunities
Exposure to international business practices and close collaboration with professionals in Japan
Modern and well-equipped working environment
Company-sponsored team-building activities and employee engagement programmes
Open, collaborative, and performance-oriented workplace culture
About the company
A Japan-headquartered technology company providing digital solutions for the healthcare industry. Its operations in Vietnam include system and application development, customer support, and operational assistance.
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