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Company and Job Overview
JAC's client is hiring Customer Service Officer to be responsible for updating and following-up Orders from Factory to Customer Service Team and ensure all information updated on time and accurately.
Job Responsibilities
Customer
Update and communicate all process status to customer.
Proposing the quotation to customer and follow up the quotation process.
Receive order and proceed the order to procurement team.
Arrange the clear SOP of customer in term of reporting, order and shipping to distribute the team to follow up and perform.
Fill in customers Spec files.
Making and sending shipping documents after orders shipped.
Ensure all the customer requests performed timely.
Maintain customer orders databases.
Arrange to send samples and swatches to customers.
Follow up the payment/credit status.
Contact customer for shipping instruction.
Internal
Coordinate daily with Procurement team for order allocation, orders lead time and requests.
Coordinate with Sample team and Sales team for samples development.
Coordinate with Procurement team for pre-production samples arranging.
Coordinate with QC team for customer inspection to ensure samples/cargo are ready to be inspected.
Coordinate with Logistics team for vendors’s shipping documents after shipped for input on system.
Track and review pre-production sample, specs and colour swatches to ensure samples match with required specifications and quality standard.
Arrange testing required by customers to Technical and Procurement team.
Contact Sales team for shipping instruction.
Coordinate with internal departments such as Logs, Production, QC, Finance to ensure smooth workflow for order follow-up.
Maintain Total Order files to ensure info are match between all departments.
Shipping Forwarder / 3rd party of customer
Contact customer shipping agent and fill in booking request forms to request bookings.
Update production schedule to shipping agent to get suitable vessel schedule and/or amend released bookings.
Contact customer 3rd party for booking inspection schedules
Requirements:
University/College Degree in International Trade, Import/Export, Business administration…
Knowledge of Production costing, Outdoor Furniture (Wood/Textile/Cushion)
Experience: At least 05 years of experience in Customer Service Position or similar
Foreign Customer Service experience
Experience in import and export of outdoor furniture
International import and export experience
Knowledgeable about international trade
Experience in sale support
Fluency in both verbal and written English
Good at Microsoft Office software, especially Excel
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