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BPO Team Leader

Job title: BPO Team Leader
Contract type: Permanent
Location: Vietnam (Ho Chi Minh City)
Specialisation:
Salary: Negotiable
Start date: 11 Sep 2020
Job Reference: 03718
Contact details: Truong Thi Linh
Contact email: Linh.Truong@jac-recruitment.com
Job published: 9 days ago

Our customer, an Off-shore Development Center in Vietnam providing outsourcing service for Software Development, Testing and 24/7 Service Desk. The company specialize in IT solutions for logistics business such as shipping, terminal & yard, warehouse, trucking and forwarding. They are also researching new technologies for web, mobile, virtual reality, and machine learning.

Joining the company, you have opportunity to learn Logistics and professional management system of project development process.

Location: Tan Binh District, Ho Chi Minh City

Description 

Monitor and handle the routine tasks repeated by following the available manual documents. In case of the complex request, escalate the request to Service Desk or proper PIC to receive their support.

1.Data Entry & Documentation

- Input data into system:

  • Vessel Profile, Route Information
  • Data Labeling, Document Annotation

- Data correction: Compare and amend discrepancy data

  • IMDG & OGG, UNNO
  • Oil Price, EDI Terminal Performance Report

2.Business & IT Operation

- Business/System/Application performance: Server/Network/Database

3.System Admin support:

  • ID/Account management
  • Deployment/Downtime/Holiday notification
  • Simple routine tasks:
  • User request registration
  • Regular operation reporting

Requirements

  • From 2 to 3 years of experience in BPO
  • Team management ability
  • Organized and able to track multiple work streams and prioritize tasks by urgency/impact
  • English communication
  • Teamwork, hard-working, carefulness and positive attitude
  • IT & Logistic major/background are plus points

Interview process: 2 rounds

  • 1st round: Interview (Tech lead and PM)
  • 2nd round: Interview (Human Resources)

Working time:

  • Work 5 days/week: including weekends, National holidays, Tet holiday
  • Work in 03 rotation shifts (24/07 – 8 hours/shift) in accordance with company’s arrangement

Benefits

  • Attractive salary and review every 6 months based on your working performance
  • 13th-month salary and bonus for holidays
  • Team building & company trip
  • PVI healthcare insurance
  • Well trained and dedicated to being able to catch the pace smoothly
  • Great opportunity to improve English