After Sales Service - Manager

Working place: Hanoi Office

Job title: General Manager

Department: 4W After Sales Service

Job Description:

1. Consult with dealer owner how to improve their service performance
2. Make achievement in DS that can be introduced to dealers as know-how
3. Resolve all issues (especially difficult issues) in the service department

-          Set proper price and inventories by cooperation with parts department

-          Resolve and improve maintenance repair and customer service issues

4. Manage all personnel, materials, activity, achievements, etc. regarding the service organization
5. Understand all work of service department and carry out efficiently in consideration of time and budget
6. Plan the required activities and draw up  a budget
7. Create goals for each department and team, annual activities plans, and achieve them
8. Make and submits reports to Suzuki Japan and upper management
9. Check related documents in the service department on his/her own responsibility
10. Check and improve staff attitude, compliance with company policy, and work ability
11. Improve the work environment
12. In addition, perform the work instructed by the boss

Requirements:

-          Age: 35 years old and over

-          English: Business level

-          10 years experiences about automotive service field

Apply online or contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.