The Field Service Engineer role installs, maintains, troubleshoots, and repairs chiller systems and laboratory refrigeration equipment. The position is ideal for a customer-focused engineer with strong technical knowledge of cooling systems, a practical approach to fieldwork, and a commitment to delivering high-quality service.
Responsibilities
Perform installation, commissioning, preventive maintenance, and corrective repairs on chiller and laboratory refrigeration products
Diagnose mechanical, electrical, and control system issues to determine the necessary repairs
Conduct routine inspections and performance testing to ensure equipment reliability and compliance with technical standards
Provide on-site technical support, training, and product guidance to customers
Document service activities, repair reports, and parts usage accurately and promptly
Coordinate with internal technical support, spare parts, and sales teams to support customer satisfaction
Maintain tools, equipment, and the service vehicle in proper operating condition
Follow safety procedures and comply with company and customer site requirements
Requirements
Diploma or bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field
1 to 3 years of field service experience, preferably involving chillers, refrigeration, heating, ventilation and air conditioning (HVAC), or laboratory equipment
Strong understanding of refrigeration cycles, compressors, pumps, electrical wiring, and control systems
Ability to read technical drawings and manuals
Good problem-solving skills and the ability to work independently
Strong customer service mindset and communication skills
Willingness to travel frequently to customer sites
Preferred qualifications:
Experience with laboratory-grade chillers, ultra-low-temperature freezers, environmental chambers, or similar equipment
Certification in HVAC or refrigeration will be an advantage
About the company
A company in the technical services industry providing on-site equipment maintenance, technical support, and specialised service centre capabilities.
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