The Debt Collection Specialist role manages outstanding receivables while maintaining positive and professional customer relationships. The position combines debt recovery, accounts receivable management, credit control, risk assessment, and cross-functional coordination to support cash flow and financial operations within a multinational working environment.
Responsibilities
Debt Collection & Accounts Receivable Management
Monitor customer outstanding balances and ageing reports
Contact customers through phone, email, and other communication channels to collect overdue payments
Follow up on delinquent accounts and support the timely collection of receivables
Investigate and resolve payment discrepancies, billing issues, and customer enquiries
Negotiate payment plans and repayment schedules where necessary
Maintain accurate records of collection activities and customer communications
Credit Control & Risk Management
Assess customer payment behaviour and identify potential credit risks
Coordinate with Sales, Customer Service, and Finance teams to resolve collection issues
Recommend credit limit adjustments and collection actions based on customer payment history
Support the implementation and enforcement of company credit policies
Reporting & Compliance
Prepare regular accounts receivable and collection reports
Monitor collection performance and provide updates to management
Ensure compliance with company policies, financial regulations, and internal control procedures
Support internal and external audits by providing relevant documentation
Requirements
Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field
2 to 5 years of experience in debt collection, credit control, accounts receivable, or a related finance function
Experience in B2B collections within trading, manufacturing, automotive, or multinational companies is preferred
Strong negotiation and communication skills
Ability to manage challenging situations while maintaining professional customer relationships
Good analytical and problem-solving skills
Strong attention to detail and organisational skills
Proficiency in Microsoft Office, particularly Excel
Experience with ERP systems such as SAP, Oracle, or Dynamics 365 will be an advantage
Ability to work independently and under pressure to meet collection targets
Fluent Vietnamese-language proficiency
Intermediate to business-level written and spoken English will be an advantage
Benefits
Healthcare and accident insurance
Annual health check-up
Training and career development opportunities
Gifts on special occasions, including Mid-Autumn Festival and year-end celebrations
Additional health and medical insurance alongside compulsory social insurance
Annual company trip for permanent and temporary employees, subject to the company’s welfare policy
About the company
A multinational company supporting regional business operations from its base in Asia. The organisation provides administrative, financial, customer service, and operational support to affiliated businesses across regional markets.
#LI-JACVN