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Customer Service

役職名: Customer Service
勤務地: ホーチミン市
職種: Chemical
給与: VND 23,000,000 - 27,000,000 (Annual)
求人番号: PR/091324
担当者: Tran Thi Kieu Oanh (Celine)
お問い合わせ先: oanh.tran@jac-recruitment.com
求人情報掲載日: 2023/03/13 13:35
COMPANY OVERVIEW
 
The big flavour house.
 
JOB RESPONSIBILITIES
Manage the order processing flow starting from the receipt of customer orders up to shipment expedited to customers as per the promise date.
  • To receive and acknowledge customer's orders for both drop shipments and shipments expedited from the company.
  • To process orders in SAP for both local & overseas customers (excludes affiliates orders )
  • To liaise with customers & affiliates on INCOMPLETE order details
  • To utilize the Shipment Execution report on a Daily basis thus facilitating the monitoring process with Logistics team on shipments to be expedited per customer’s promise date
  • To follow up on affiliates & customers’ order status on daily basis to ensuring meeting customer promise date. 
  • To manage Revision & Cancellation of order requests
  • To receive and forward customers enquiries to the right recipients, if necessary.
  • To co-ordinate and liaise with all functions within the Supply Chain team & QA team ensuring  orders are been processed and to be expedited on time to customers
  • To follow up with Finance Team to ensure advance payment is received before shipment execution to customers.
  • To raise DUMMY orders in Glovia for customers
  •  To follow up on all dummy orders for both affiliates and customers ensuring dummy orders status are deleted in Glovia upon completion with customers/ affiliates advice to close.
  •  To manage customer's blanket orders that require maintaining one month of raw materials in stock upon Flavor Sales GM approval.
  • To perform a backup role within the customer service team when one is absent.
  • To carry out any additional job-related duties which the Management may assign from time to time, when and where necessary
JOB REQUIREMENTS
  • Qualifications : Min GCE ‘O’ Levels or equivalent to similar years of experience
  • Ability to communicate with all levels, computer literacy
  • At least 05 years experience                                          
BENEFITS
  • Pay insurance following Labour Law
  • 13th salary, performance bonus
  • Health check every year
  • Training opportunities
  • Other allowances based on Company policy

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.
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